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Alicante Holiday Villas

The only Gran Alacant accommodation specialist, since 2003

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Terms and Conditions of booking


General
These terms and conditions are between, and shall bind, the property owner ('owner') and the guest who books a property through Alicante Holiday Villas ('we', 'us' and 'our'). References to 'you' or 'your' are references to the person making a booking and all members of the holiday party. Your booking is subject to the terms and conditions here below. These terms and conditions and our confirmation email contain the entire agreement between you and the owner and forms the basis of your agreement. Nothing in these terms and conditions affects your usual UK statutory rights.

The payment facilitator used by the owner for your booking will be Alicante Holiday Villas Ltd trading as Alicante Holiday Villas which is registered in England and Wales under company number 0544661 and has its registered office at 1 Union Street, Fareham, PO16 7XX, UK.

For the avoidance of doubt you agree that the provider of the property is the owner and not Alicante Holiday Villas Limited.

To confirm your booking
All bookings will be provisionally held for five days until either the required deposit or full payment is received. A non-refundable deposit of 25% of the total rental price for the period booked is required, along with a completed booking form. Any balance due must be paid no later than six weeks before the start of the rental period, except where the start of the rental period is less than six weeks after the booking date in which case full payment is due within five days of booking. Full payment details are confirmed on the booking confirmation email. If payments are not received by the due date we reserve the right to cancel your booking. Receipts will be issued by email for deposit and balance payments. Your booking is confirmed once cleared funds are available in our bank account. We take payment by bank transfer or by credit/debit card via WorldPay, a 1.5% surcharge applies for all credit/debit card transactions.

Cancellation
In the event that you cancel your booking for any reason whatsoever, the following charges will apply. Up to six weeks before departure, deposit only. Within six weeks of departure, 100% of the full rental cost. If, after making your deposit or full payment whichever is applicable, you wish to amend your booking to an alternative property, then the full cost of the new booking must be paid and no refund will be issued for the cancelled booking. If for any reason during your stay you decide to cancel your booking, no refund will be issued. In the unlikely event of cancellation by the owner, or should the property become uninhabitable prior to your stay, we will make every effort to locate suitable alternative accommodation of an equivalent or better standard at no additional charge. If alternative accommodation is not available a full refund of the cost of your holiday rental accommodation, paid at the time of cancellation, will be given plus the relevant amount of the security deposit. Under no circumstances shall our liability to you exceed the amount paid to us for the rental period.

What's included?
Your holiday home rental includes: accommodation and all facilities, including water, electricity (unless otherwise stated), gas etc, the use of the communal pool or pools designated to the property, bed linen, bathroom towels and a full clean before arrival. Not included in the price are flights, car hire, airport transfers, travel insurance, mid term cleaning and/or linen changes, meals or the hire of cots or associated items unless stated otherwise in the property details.

Security deposit
A security deposit is charged on all bookings. This is held against any loss or damage or unpaid other charges (for example, but not limited to, electricity and unpaid local charges) during your stay. Any accidental or willful damage or loss to any property and/or its contents are your responsibility and must be reported to the owner's keyholder. Deductions will be made from the security deposit to cover the cost of any damage to, or loss from, any property or should any additional cleaning or removal of accumulated rubbish be required at the end of your stay. We reserve the right to charge an administration fee of £10.00 in such cases. Subject to no claim being due, the full amount will be refunded no later than 21 days from the conclusion of the rental period.

Currency
We trade in Sterling (British Pounds) only. It is your responsibility to ensure that any and all bank charges and/or exchange rate fluctuations are taken into account when making payments from a bank outside the UK. Payments by credit or debit card are accepted via WorldPay, a 1.5% surcharge applies for all credit/debit card transactions from 01.06.2017 

Keys
One set of keys will be issued per property. It is your responsibility to take good care of the keys issued. If the keys are lost, mislaid or stolen all the locks to the property will be replaced. The cost of the replacement locks and keys will be borne by the you in all circumstances and this will also include the cost of replacing keys/electronic fobs to the urbanization, swimming pool and/or garage.

Age restriction and groups
We are unable accept bookings from groups of teenagers, large single sex groups, groups where the majority are 21 years of age or under, or from hen and stag parties. Groups of mixed ages in one or more properties are accepted solely at our discretion.

Force majeure
The owner, the owner's keyholder and us will not be liable for any loss, injury or delay occasioned by any of the following: strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical and/or weather problems with transport, aircraft grounding, flight cancellations, airline collapse, closure of ports or airports, weather conditions or any other event beyond our control and that of the owner or the owner's keyholder.

Passports and visas
It is your responsibility to ensure that all members of the travelling party have valid passports and, if applicable, visas. Should you be unable to travel due to problems with passports and/or visas, no refund will be made in respect of any monies paid to us.

Utilities
We cannot be held responsible for any interruption to the supply of mains electricity, mains water, mains gas, TV service and internet service no matter for how long. We, the owner or the owner's keyholder will make every effort to keep you informed of the likely outage period. If the fault lies within the property the owner will endeavour to ensure the fault is rectified as soon as possible.

Satellite television and Wi-Fi
Satellite television and wireless internet is provided free of charge. The satellite packages may differ between properties depending on the system individual properties subscribe to. Channels may change or may become unavailable over which we and the owner have no control. Reception can be variable from time to time and may disappear completely for periods. This is usually due to weather conditions. Wi-Fi download speeds can be variable. From time to time the local supplier(s) may have to carry out maintenance resulting in complete loss of service. In all instances we and the owner will not be held responsible for loss of service.

Complaints
If, in the unlikely event, you have cause to complain, or have a problem with any aspect of the accommodation during your stay, you should, in the first instance, contact the owner's keyholder within 24 hours. The keyholder will make every effort to resolve any complaint/problem that you may have. In the unlikely event that the keyholder cannot resolve your problem, you should either contact us or request that the keyholder contacts us. In conjunction with the owner we will endeavour to resolve your complaint/problem to your full satisfaction. Should we or the owner be unable to, you should make a written complaint, by email to us within 7 days from the end of the rental period. We agree to respond within 10 working days from the date of receipt of your email. Any complaint not reported to the keyholder or to us at the time the problem occurs but only reported after you return home will not be considered valid. We cannot be held responsible for any temporary defect, malfunction or closure of any appliance, equipment or machinery in the building and grounds or swimming pool, whether communal or private, nor can we be held responsible for the defect or malfunction of satellite television or internet service however we and the owner will do our utmost to rectify any problem as soon as possible however we may be dependent on third parties over which we have no control. 

Your obligations
You agree to comply with the regulations set out in any information manual at the property and any other regulations reasonably specified by the owner from time to time and ensure they are observed by all members of your party. You agree to keep and leave the property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.

You agree to abide by the rules and regulations relating to the use of communal and private swimming pools. 

You agree not to cause damage to the walls, doors, windows or any other part of the property, either inside or outside, nor to do anything that may be reasonably considered to cause a nuisance or annoyance to the owner, the owner's keyholder or to any other occupier(s) of adjoining or neighbouring properties. Complaints received from neighbours relating to nuisance may result in the police being called and you being asked to leave the property in which case no refund of any unused part of your stay will be considered.

You agree to keep noise and music to minimum levels at all times, and particularly at night between 23:00 and 08:00.

You agree not to smoke within the property. Any damage caused by smoking inside or outside the property, including any extra cleaning, will be charged at the minimum rate of 50 Euros per hour or part thereof and any cost will deducted from the security deposit.

You agree to take all necessary steps to safeguard your personal property while at the property.

You agree to ensure that all members of your party are covered by suitable travel insurance (including but not limited to cancellation, flight delays, loss and damage to baggage and other property) and suitable health insurance (including but not limited to evacuation and repatriation cover).

You agree that no more than the number of people advised at the time of your booking will stay in the property. You cannot significantly change the make-up of the party during your stay. You cannot take any animals into the property. If you do then the owner or the owner's keyholder can refuse access to the property or can require you to leave it. In any of these circumstances you will be deemed to have cancelled this booking and no refund will be due. If during your stay it becomes obvious that there are more people staying in the property than the maximum advertised occupancy you will be asked to leave the property and no refund of any monies paid, including the security deposit, will be made.

You agree to allow the owner, the owner's keyholder or any representative of the owner access to the property at any reasonable time during your stay for the purpose of essential repairs or to ensure you are complying with these terms and conditions.

You agree not to arrive before 15:00 on the first day of the rental and to depart by 10:00 on the last day of the rental. Arrival and departure outside of these times is at the express permission of the local property manager/keyholder. Refusal to depart by the agreed time, whether made in writing or made verbally, may result in additional charges being levied.

Limit of liability
The maximum liability for losses you suffer as a result of the owner acting in breach of this agreement is strictly limited to the amounts paid by you in relation to your booking. No liability is accepted for non foreseeable losses by breaching these terms and conditions.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that the owner will not be liable for any business losses howsoever suffered by you.

For the avoidance of doubt, Alicante Holiday Villas Limited shall not be liable to you or responsible for:

1. Any issue between you and the owner regarding the property.

2. Any failure in relation to any payments due to the failure of a payment solution provided by a third party.

3. The rejection of any payment of yours by a third party solution provider.

Law and Jurisdiction
These terms and conditions, including any non contractual obligations arising under or in relation to your booking, are governed by the law of England and Wales. Any dispute which arises may be dealt with by the Courts of England and Wales. 

Miscellaneous
You may not transfer your booking or any rights and responsibilities under these terms and conditions to any other person without prior written consent.

If at any time any part of these terms and conditions is held to be unenforceable for any reason under applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.

Entire agreement
These Terms and Conditions shall contain all the terms agreed between you and us and the owner regarding their subject matter and shall supersede any prior agreement, understanding or arrangement between you and us and the owner, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us and the owners prior to acceptance of these Terms and Conditions except as expressly stated in these Terms and Conditions. Neither party shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into these Terms and Conditions, unless such untrue statement was made fraudulently, and that party's only remedy shall be for breach of contract as provided in these Terms and Conditions.

Last updated: 19.06.2017 - amendment to Currency clause clarifying Sterling/British Pounds